Privacy Policy

Effective Date: 1 May 2026
Website: SociEase.com

SociEase respects your privacy and is committed to protecting personal information handled through SociEase.com and related services. This Privacy Policy explains how SociEase collects, uses, stores, discloses, and protects personal information when users visit the website, create an account, connect social media accounts, subscribe to paid services, or otherwise interact with the platform. These disclosures are intended to be clear, accurate, and easy to understand, which is specifically consistent with Meta’s published privacy policy expectations for connected platform apps.

By using SociEase.com or any SociEase services, users acknowledge that their personal information will be handled as described in this Privacy Policy.

1. Who operates SociEase

In this Privacy Policy, “SociEase”, “we”, “us”, and “our” refers to the operator of SociEase.com and any related services, applications, dashboards, workspaces, tools, and support channels offered under the SociEase brand. SociEase provides online tools related to social media management, content publishing, workflow support, analytics, AI-assisted features, and subscription-based services visible through its public website structure, including pricing and contact pathways.

2. Scope of this policy

This Privacy Policy applies to personal information collected through:

• The SociEase website.

• User accounts and workspaces.

• Social media account connections and related integrations.

• Contact forms, support requests, and email communications.

• Paid subscriptions and billing interactions.

• Cookies, analytics tools, and similar technologies.

• Any other interactions with SociEase services.

This Privacy Policy does not apply to third-party websites, social networks, payment providers, or other services that SociEase does not control, even where they are linked or integrated with the platform.

3. Types of information collected

SociEase may collect the following categories of personal information:

• Full name.

• Email address.

• Phone number.

• Company or business name.

• Account login details.

• Profile information submitted through signup or account settings.

• Messages, support requests, and communications.

• Billing address and transaction-related details.

• Subscription status, invoices, renewal dates, and payment history.

• Technical information such as IP address, browser type, operating system, device type, pages viewed, and referring URLs.

• Cookie identifiers, session data, and usage analytics.

• Social account connection data and permissions, where users connect third-party platforms to SociEase.

Meta’s privacy expectations expressly state that a privacy policy should disclose information collected directly, via permissions APIs, and automatically through browser, server, or usage data, so these categories should remain aligned with actual data practice on the live service.

4. Social media platform data

If a user connects a Facebook, Instagram, Threads, X, LinkedIn, TikTok, or other supported social media account to SociEase, SociEase may collect and process information made available through the relevant platform and the permissions granted by the user. Depending on the platform, this may include:

• Account or page identifiers.

• Public profile details.

• Username or handle.

• Profile image.

• Business account information.

• Access tokens or authorization credentials.

• Granted permission scopes.

• Connected page, company page, profile, or asset metadata.

• Content, captions, media metadata, scheduled posts, and publishing history.

• Performance data such as impressions, reach, engagement, and similar analytics.

• Inbox, comment, or messaging data where the platform supports access and the user authorizes it.

• User-selected settings for publishing, scheduling, workspace management, or reporting.

Meta requires apps that process platform data to maintain a public privacy policy and only process that data in ways consistent with the policy, and X and LinkedIn similarly require clear disclosure of information collected and how it is used or shared.

5. How information is collected

SociEase collects personal information in several ways:

• Directly from users when they create an account, subscribe, complete a form, contact support, book a demo, or communicate with SociEase.

• Automatically when users browse the website or use the platform, including through cookies, logs, analytics, and similar technologies.

• From third-party platforms when users connect supported social media accounts.

• From payment and billing providers in connection with subscriptions and transactions.

• From service providers who support platform operations, fraud prevention, communications, hosting, analytics, and customer support.

Where practical, SociEase collects personal information directly from the individual concerned.

6. Purposes of collection and use

SociEase may collect, hold, use, and process personal information for the following purposes:

• To create, operate, maintain, and secure user accounts and workspaces.

• To provide social media publishing, scheduling, analytics, reporting, collaboration, automation, support, and related platform functionality.

• To connect and manage third-party social media accounts that users choose to link.

• To take user-authorized actions such as scheduling posts, publishing content, retrieving analytics, managing connected assets, and enabling workflow functions.

• To provide AI-assisted content or workflow features where available.

• To process subscription payments, recurring billing, invoices, renewals, failed payments, refunds, disputes, and account administration.

• To respond to enquiries, support requests, and customer service matters.

• To monitor service performance, prevent misuse, detect fraud, and protect platform integrity.

• To improve the website, products, services, and user experience.

• To comply with legal obligations and enforce contractual rights.

• To send service-related notices and, where permitted by law, marketing or promotional communications.

Meta’s privacy guidance states that the policy should disclose both the information collected and the clear purpose for processing that user data, including where data is used to provide services, recognise returning users, or send promotional emails.

7. Actions taken on a user’s behalf

Where a user authorizes SociEase to act on their behalf through a connected social media platform, SociEase may use granted permissions to schedule or publish content, retrieve analytics, manage connected assets, or perform other user-directed actions necessary to provide the service. X’s Developer Policy specifically requires express and informed user consent before actions are taken on a user’s behalf, and states that authentication alone is not sufficient consent for those actions.

Users are responsible for reviewing permissions granted to SociEase and for ensuring they have authority to connect and manage any business pages, company pages, brand accounts, or other social assets linked through the platform.

8. Cookies, tracking technologies, and analytics

SociEase may use cookies, pixels, local storage, tags, SDKs, and similar technologies to:

• Keep users signed in.

• Remember settings and preferences.

• Measure traffic and product usage.

• Analyse performance.

• Improve reliability and security.

• Support customer communications and marketing.

X’s Developer Policy requires disclosure and appropriate consent where widgets, tracking tools, or similar technology collect browsing information, and Meta’s privacy expectations also state that automatically collected browser, server, and usage information should be disclosed in the privacy policy. Users can typically manage cookies through their browser or device settings, although disabling some cookies may affect site functionality.

9. Payment information and Stripe

If a user purchases a paid plan, SociEase may use Stripe and related payment service providers to process payments, subscriptions, renewals, invoices, refunds, chargebacks, fraud monitoring, and billing administration. Stripe publicly states that it processes personal data to provide payment and related business services, and Stripe subscription documentation and support materials make clear that recurring payment arrangements and cancellations should be disclosed to customers by the business using Stripe.

SociEase may receive limited payment-related information from Stripe or related providers, such as:

• Payment status.

• Partial payment method details.

• Billing name and billing address.

• Transaction identifiers.

• Subscription status.

• Renewal dates.

• Refund and dispute information.

Where Stripe-hosted checkout or tokenized payment methods are used, SociEase does not store full card numbers or full payment card security codes on its own systems. Payment information submitted to Stripe is handled by Stripe under its own privacy and security practices.

10. Recurring payments and subscription billing

If a user subscribes to a recurring plan, that user authorizes SociEase and its payment processors to charge the selected payment method automatically at the recurring interval presented at checkout until the subscription is cancelled. Stripe’s recurring payment guidance explains that businesses should clearly disclose the recurring charge arrangement, billing cycle, cancellation process, and ongoing authorization associated with subscription payments.

SociEase may send transactional notices relating to subscription services, including:

• Purchase confirmations.

• Renewal confirmations.

• Invoices and receipts.

• Payment failure notices.

• Expired payment method notices.

• Refund confirmations.

• Cancellation confirmations.

Stripe support materials state that subscriptions created by a business using Stripe are generally cancelled through that business rather than by contacting Stripe directly, so SociEase should remain the primary point of contact for subscription cancellation and billing enquiries.

11. Disclosure of personal information

SociEase may disclose personal information to:

• Employees, contractors, and affiliated service providers who need access to perform services.

• Hosting, infrastructure, security, analytics, email, customer support, and communications providers.

• Payment processors and billing service providers, including Stripe.

• Social media platforms and integration partners where necessary to deliver user-authorized functionality.

• Professional advisers such as lawyers, insurers, accountants, and auditors.

• Regulators, law enforcement bodies, courts, or government agencies where required or authorized by law.

• A purchaser or successor in connection with a business sale, merger, acquisition, restructuring, or financing transaction.

Meta Platform Terms specifically require that service providers processing Meta platform data do so only on the developer’s instructions and consistently with the disclosed privacy policy, which reinforces the need to carefully limit and describe third-party disclosures.

12. Overseas disclosure and international processing

Some service providers used by SociEase may store or process personal information outside Australia, including in jurisdictions where cloud infrastructure, payment systems, analytics tools, communications tools, or social media platforms operate. OAIC guidance states that businesses should explain likely overseas disclosures in their privacy policy where applicable, and Meta, X, and LinkedIn platform ecosystems commonly involve international data transfers and cloud processing.

Where personal information is disclosed overseas, SociEase will take reasonable steps to ensure that recipients handle it in a manner consistent with applicable privacy obligations.

13. Data retention

SociEase keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, meet legal and accounting obligations, resolve disputes, enforce agreements, and manage security. Platform-connected data may also be deleted, de-identified, or dissociated when no longer required, when access permissions are revoked, or when deletion is required by applicable platform terms or law.

14. User rights, access, and correction

Users may request access to the personal information SociEase holds about them and may request correction of information that is inaccurate, out of date, incomplete, irrelevant, or misleading. SociEase may require verification of identity before processing such requests and may refuse a request where permitted by applicable law, in which case reasons will be provided.

15. Deletion requests and platform data removal

Users may request deletion of personal information or connected platform data by contacting SociEase using the contact details below. Meta’s privacy policy expectations expressly say the privacy policy should describe a clear way for users to request deletion of their data, such as a valid email address or contact form, and LinkedIn’s API terms also require accurate disclosure of deletion practices.

Where applicable and subject to legal or operational requirements, SociEase will take reasonable steps to:

• Delete personal information held by SociEase.

• Remove connected social media account data from active systems.

• Revoke or stop using platform access tokens.

• Cease processing data not required for legitimate legal, security, or contractual reasons.

Deletion requests may not immediately remove information retained in backups, billing records, security logs, or other records required by law or reasonably required to protect legitimate business interests.

16. Security

SociEase takes reasonable administrative, technical, and physical measures to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This may include access controls, secure hosting, encryption in transit, authentication controls, token-based authorization, monitoring, and internal confidentiality restrictions.

Meta’s platform terms require developers to maintain safeguards that protect platform data and to provide a publicly available method for reporting security vulnerabilities, and X’s developer rules similarly impose obligations relating to secure handling of user information and consented access. SociEase does not ask users to provide Facebook, Instagram, or X passwords directly where authorized platform connection methods are available, and instead relies on platform authorization flows or token-based access where supported.

17. Direct marketing

SociEase may send marketing, product updates, newsletters, promotional messages, or event communications where permitted by law. Users can opt out of marketing communications at any time by using the unsubscribe mechanism in the message or by contacting SociEase directly.

Service-related communications about accounts, subscriptions, security, support, or platform operation are not considered opt-in marketing where they are necessary to provide the service.

18. Children’s privacy

SociEase services are not intended for children under the age of 18 unless expressly stated otherwise. SociEase does not knowingly collect personal information from children without appropriate authorization. If a person believes that a child has provided personal information to SociEase without appropriate consent, SociEase should be contacted promptly.

19. Third-party platforms and external links

SociEase may contain links to, integrate with, or depend on third-party platforms including Facebook, Instagram, Threads, X, LinkedIn, TikTok, Stripe, and other vendors. Those third parties have their own privacy policies, terms, and data handling practices, and SociEase is not responsible for privacy practices of third-party services that it does not control.

20. Changes to this Privacy Policy

SociEase may update this Privacy Policy from time to time to reflect changes in business practices, services, laws, or platform requirements. Meta specifically requires that privacy policy links remain current and up to date in the relevant app or dashboard settings, so any updated version should be published promptly and remain publicly accessible.

The updated Privacy Policy will take effect when posted on this page unless a later effective date is stated.

21. Contact details

Questions, access requests, correction requests, deletion requests, complaints, and security or privacy enquiries can be sent to SociEase using the contact details published on the website, including the public contact page already available on SociEase.com.